Talk to the people who run the bench.
Questions about a certificate, an order, or shipping a sample reach the lab directly. We are a small team, so the person who answers is the person who can do something about it.
Fastest way to reach us
Open a chat and talk to us now. When the conversation ends it is copied into a tracked support thread on your account, so nothing said in it is lost and any follow-up comes from us, in writing, with a reference number.
If the chat button does not appear, an extension or network is blocking it. The two routes below always work.
Tracked, with a reference number, visible to the whole lab, and attached to your orders and certificates. You can see every reply in your portal as well as your inbox.
We answer normal requests within 24 hours, and urgent ones within 4.
Needs an account, which is free and takes a minute.
Write to support@axiomanalyticslab.com and it reaches the same team. It is the least trackable of the three: there is no reference number and no way for you to see where it got to.
Best for something short, or if you would rather not create an account.
Do not ship anything before you have an order. The shipping address depends on which intake facility your order is routed to, and it is shown on the order itself and emailed to you once the order is placed. Sending vials to any other address, including the registered address below, means they are refused.
- Legal notices: legal@axiomanalyticslab.com
- Privacy and data requests: privacy@axiomanalyticslab.com
- Integrating with our API: developer guide
- Checking a certificate: verify a COA