Text message programme terms
Axiom Analytics Labs LLC sends text messages about laboratory work you have asked us to do: that we received your samples, that they arrived at the bench, and that your certificate is ready. You choose whether to receive them, and you can stop them at any time by replying STOP.
1.Who is messaging you
Messages come from Axiom Analytics Labs LLC, an analytical laboratory, in connection with testing you or your company submitted. We do not sell, rent or share your phone number, and we do not send messages on behalf of anyone else.
2.What we send, and how often
- Verification codes, when you ask us to confirm your number. One code per request.
- Order and sample notices: we have received your order, your vials arrived, your results are ready. Roughly six messages per order.
- Marketing messages, only if you separately opt in. Approximately two to four per month.
Message frequency varies with how much testing you order. Message and data rates may apply; those are set by your mobile carrier, not by us.
3.What we will never put in a text
We do not send results, values, or the names of the products you submitted by SMS. A text message is not a confidential channel and it appears on a lock screen. Our messages tell you that something is ready and where to sign in to read it; the content stays behind your login.
4.How you opt in
By ticking the SMS box when you create your account, or at any time from Account & Settings in the portal. Transactional notices and marketing are two separate choices and are never bundled. Consent is not a condition of purchase: you can order testing from us without agreeing to any text messages at all.
The exact wording you agree to is:
Axiom Analytics will send you SMS notifications about your orders: order received, samples arrived at the lab, and certificate of analysis released. Recurring messages, up to approximately 6 msgs per order. Message and data rates may apply. Reply STOP to cancel or HELP for help. See our Terms of Service and Privacy Policy.
Recurring marketing texts (approx. 2-4 msgs/month) from Axiom Analytics. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to cancel or HELP for help. See our Terms of Service and Privacy Policy.
Axiom Analytics will text a one-time verification code to this number. This number will be used for that code only, and is not signed up for order, result, or marketing texts. Message and data rates may apply. Reply STOP to cancel or HELP for help. See our Terms of Service and Privacy Policy.
5.How you stop them
Reply STOP to any message. You will receive one confirmation and then nothing further. Our confirmation reads:
Axiom Analytics: You've been unsubscribed and will get no further texts. Reply START to resubscribe.
You can also switch messages off from Account & Settings in the portal, in one click, without contacting us. Reply START to resume order notices later.
6.Getting help
Reply HELP to any message, and you will receive:
Axiom Analytics lab notifications. Support: support@axiomanalyticslab.com or axiomanalyticslab.com/support. Msg&data rates may apply. Reply STOP to cancel.
You can also reach a person at support@axiomanalyticslab.com.
7.Carrier support and liability
Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS and Cricket. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, which is why email remains our system of record for anything that matters: if a text does not arrive, the same notice is in your inbox and in the portal.
8.Your number and your data
We record when you gave consent, from what page, and the exact wording you were shown, because we are required to be able to demonstrate it. We keep that record while your account is open and for as long afterwards as we are required to. See our Privacy Policy for how the rest of your information is handled.