Call or text (279) 236-4800. Monday-Friday, 9:00 AM-6:00 PM PT; Saturday, 10:00 AM-2:00 PM PT; Sunday closed.
Email support@axiomanalyticslab.com, use live chat on the website, or open a tracked support ticket from the portal.
Normal support tickets target a response within 24 hours; urgent tickets target 4 hours. These are response targets, not laboratory turnaround promises.
Sona is currently being trained. It must take a message or escalate whenever an answer is absent from its attached knowledge, and it must never interpret an analytical result.
Need a person?
Call or text (279) 236-4800, start a site chat, or open a tracked ticket.