Do I need a company account to submit samples?
No. An individual account can submit samples and verify COAs. A business account adds a registered company profile, authorized agents, company branding, and team billing.
How do I register my company in the portal?
Open Company in the authenticated portal and choose Register a company. Complete the registered legal name, address, phone, website, and optional company logo. The logo may appear on company COAs. Use accurate legal and contact information; support cannot create or verify a legal entity on a caller's behalf.
Who can manage the company profile and team?
Company owners and admins can edit the company profile, invite agents, review join requests, change eligible member roles, resend or cancel invitations, and remove eligible members. A member can use the company workspace but cannot manage the company profile or roster. The protected owner seat cannot be removed or reassigned through ordinary member controls.
How do team invitations work?
An owner or admin invites the person's exact email address as a member or admin. The recipient must accept the invitation; an invitation alone does not mean they can sign in as a company member. Invitations expire after 48 hours. Re-sending creates a fresh invitation and retires the previous link.
Should team members share one login?
No. Each authorized person should use their own email and account. Separate accounts preserve permissions and activity attribution. Never ask support or Sona for another person's password, one-time code, or private access link.
What is a Secure account, and how does Axiom verify me?
A company owner or admin, or a person for their own account, can turn on Secure under Account security in the portal. It is off unless you turn it on. With Secure on, an Axiom team member verifies whoever contacts us by phone, text, chat, or email before discussing or changing the account: you give the account PIN or passphrase, read back a one-time code we send to a verified phone or email, or read the rotating support code shown in your own signed-in account. A company chooses one shared PIN, which verifies whoever gives it for the whole company, or a personal PIN for each authorised contact, who then has only the permissions the company gave them. The team member types what you say and the system checks it; staff never see your PIN.
Can Sona or the chat assistant verify me with my PIN?
No. Axiom's virtual assistants never ask for, accept, repeat, or check a PIN, passphrase, security answer, one-time code, or support code, and nothing you tell them counts as verification. For a Secure account they take a message or hand the conversation to an Axiom team member, who verifies you.
I forgot our account PIN. What do I do?
A company owner or admin can set a new PIN under Account security, or choose Email a reset link: a single-use link valid for 30 minutes goes to the company's owners and admins, or to you for a personal account. Owners and admins can also reveal the current PIN there after re-entering their password, and every reveal is recorded in the account's log. Axiom staff can send the reset link but can never see or set a PIN.