Help Axiom customers get clear answers and keep their orders moving through website chat, phone calls, and text messages.
Scheduled shifts within Monday to Friday, 9 a.m. to 6 p.m., and Saturday, 10 a.m. to 2 p.m. Pacific Time.
Coverage may be split between two team members. Example shifts are 9 a.m. to 2 p.m. and 1 p.m. to 6 p.m. Final workdays and assigned hours will be confirmed during hiring.
Help Axiom customers get clear answers and keep their orders moving. You will support customers through website chat, phone calls, and text messages. Our AI agents handle many initial conversations. You will step in when customers need personal attention, follow-through, or help resolving an issue.
You do not need a laboratory or analytical testing background. You do need empathy, sound judgment, strong communication skills, and comfort working in online systems.
Strong written and verbal communication. Patience with frustrated customers. Reliable attendance during your assigned Pacific Time shift. Comfort using websites, chat tools, phone systems, and ticket queues.
You must be able to follow documented procedures, protect customer and order information, recognize the limits of your authority, and keep accurate records. You will need reliable internet access and a quiet, professional environment for calls.
Customer service, order support, online retail, ticket management, or remote administrative work. Experience with Quo or similar phone and messaging tools is helpful, but not required.
Customers receive clear next steps. Orders are updated accurately. Tickets have complete notes and consistent follow-through. Open issues are handed off or escalated rather than left unresolved.
Submit your resume or a short summary of relevant experience. Include your location, time zone, available workdays, and availability within the Monday to Friday, 9 a.m. to 6 p.m., and Saturday, 10 a.m. to 2 p.m. Pacific Time coverage window.
No account needed. Attach a resume or write a short summary; either is enough.
